Política de reembolso
At UTORI, we carefully prepare each order before it leaves our studio. Due to the personal nature of our products, we have outlined our cancellation, return, and refund process below.
Order Cancellations
If you need to cancel your order, please contact us within 24 hours of placing your order. After this time, your order may have entered our preparation process and we may be unable to make changes or cancel it.
Please include your name and order number when contacting us so we can assist you as quickly as possible.
Returns
For hygiene reasons, we cannot accept returns or exchanges on opened or used soap bars.
If you wish to request a return for an unused item, please contact us within 14 days of receiving your order. Items must be unused and in their original condition.
When contacting us, please provide your name, order number, and the reason for your return. This helps us review your request efficiently and provide the right support.
Please do not send any items back before contacting us first. We will provide the necessary return instructions and confirm the next steps before any return is arranged.
Unless the item is damaged, incorrect, or faulty, customers are responsible for the cost of returning items.
We will review each return request on a case-by-case basis.
Damaged or Incorrect Orders
Every order is carefully checked and packaged before leaving our studio. However, if your order arrives damaged, incorrect, or there is an issue with your delivery, please contact us as soon as possible with your order details and photographs of the issue.
We will review the situation and, where appropriate, provide a suitable resolution, which may include a replacement, refund, or another appropriate solution.
Contact Us
If you have any questions about your order or this Refund Policy, please contact us at: